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Refund and Returns Policy

1. Overview

At Strigoi Art, all products are delivered as digital assets. Due to the nature of digital goods, once a product has been accessed, downloaded, or delivered, it cannot be returned in the traditional sense.

By purchasing from our store, you agree to the terms outlined in this policy.

2. Digital Product Policy (No Returns)

All sales are considered final.

Because our products are:

  • Instantly accessible after purchase
  • Non-tangible and non-returnable
  • Vulnerable to duplication once delivered

We do not accept returns or exchanges for any digital products.

3. Refund Eligibility

Refunds are granted only under specific conditions:

You may be eligible for a refund if:

  • You were charged incorrectly (duplicate or accidental payment)
  • The product was not delivered due to a technical issue
  • The file is corrupted or unusable and cannot be replaced

You are NOT eligible for a refund if:

  • You changed your mind after purchase
  • You expected features not listed in the product description
  • You lack the required software or skills to use the product
  • You no longer need the product

4. Technical Issues & Support

If you experience any issues with your purchase:

  • Missing files
  • Download errors
  • Compatibility concerns

Contact us within 7 days of purchase.

We will:

  • Provide a working version of the product
  • Assist with access and file issues
  • Ensure you receive what was promised

5. Unauthorized Distribution

All Strigoi Art products are protected by copyright.

You may not:

  • Resell, redistribute, or share files
  • Upload products to third-party platforms
  • Claim ownership of any assets

Violation may result in:

  • Permanent access termination
  • Legal action if necessary

6. Chargebacks & Disputes

Initiating a chargeback without contacting us first is considered a violation of this policy.

We encourage resolving all issues directly with our support team for faster and more efficient handling.

7. Policy Updates

Strigoi Art reserves the right to update or modify this policy at any time. Changes will take effect immediately upon posting on this page.